Last updated: June 7, 2025

Welcome to PinguinoBPO.com, the official website of Pinguino BPO, a global services company operated by Pinguino Capital LLC, Pinguino Capital SAS, and 446 Interactive LLC. By accessing or using this website and our services, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the site or engaging our services.

1. Definitions

• "Company," "we," "us," or "our" refers to Pinguino BPO and its associated entities.
• "Client" or "you" refers to any business, individual, or representative engaging with our website or contracting our services.
• "Services" refers to any offerings provided by Pinguino BPO, including those listed below.

2. Scope of Services

Pinguino BPO provides a comprehensive suite of professional services designed to support and scale global operations. Our core service areas include:

• Contractor Management
• Global Payments Orchestration
• Artificial Intelligence Development & Integration
• Coding & Development
• Technical Support
• Data Analytics & Business Intelligence
• Customer Engagement
• Project Management

Each engagement is governed by a separate Service Agreement, which outlines terms, deliverables, SLAs, and payment conditions.

3. Eligibility and Use of Website

You agree to use this website only for lawful and legitimate purposes. Access is limited to individuals over 18 years of age with legal capacity to enter into binding contracts.

4. Confidentiality

All parties agree to maintain strict confidentiality regarding non-public, proprietary, and sensitive information shared during the course of business. This duty remains in effect even after termination of the service relationship.

5. Payment Terms

Service fees, invoicing schedules, and payment terms are defined in individual Service Agreements. Unless otherwise stated, invoices are due upon receipt or within the period specified in the agreement. Late payments may result in interest charges or service suspension.

All fees are exclusive of taxes, transfer fees, and currency conversion charges.

6. Intellectual Property

All content on this website—including designs, software, logos, and written material—is the intellectual property of Pinguino BPO or its licensors. Clients retain ownership of their data and intellectual property but grant us a limited license to use necessary elements for service delivery.

7. Warranties and Disclaimers

Services are delivered on a commercially reasonable basis. While we strive for excellence, Pinguino BPO makes no warranties, express or implied, about service uptime, third-party platform compatibility, or uninterrupted performance.

We do not guarantee specific business outcomes or performance metrics unless expressly stated in a Service Agreement.

8. Limitation of Liability

To the extent permitted by law, Pinguino BPO will not be liable for indirect, incidental, special, or consequential damages arising from the use of its services or website. Total liability shall not exceed the amount paid by the client for services rendered in the 90 days preceding the claim.

9. Termination

Either party may terminate the relationship in accordance with the Service Agreement. Pinguino BPO reserves the right to terminate access to services or this site at any time for cause, including breach of contract or abuse of platform use.

10. Third-Party Links and Tools

This website may contain links or references to external services or platforms. Pinguino BPO is not responsible for the availability, security, or content of those third parties.

11. Privacy Policy

Our handling of your personal and company data is governed by our Privacy Policy, which you should review before using our site or services. By using our services, you consent to our data practices.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Florida and the Republic of Colombia, depending on the contracting legal entity. Disputes will be handled in the courts of either applicable jurisdiction.

13. Changes to Terms

Pinguino BPO reserves the right to amend these Terms at any time. Updates will be posted to this page. Continued use of our site or services after changes implies acceptance of the revised Terms.

14. Contact Information

For any questions about these Terms, please contact:

• Email: legal@pinguinobpo.com
• Addresses:
  • Pinguino Capital LLC – Miami Beach, Florida, USA
  • Pinguino Capital SAS – Medellín, Colombia
  • 446 Interactive LLC – Miami Beach, Florida, USA